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    <description>Dental call-handling research and the scoring framework behind it.</description>
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      <title>Why does a dental receptionist answer every question but never lead the call?</title>
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      <pubDate>Tue, 15 Sep 2026 00:00:00 GMT</pubDate>
      <description>Across 25 UK dental practices, one call-handling stage failed worse than any other: taking control of the call. 1.3 out of 5, and 72% of calls scored 1 or 0.</description>
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      <title>How should a dental receptionist respond when an implant is &quot;more than I expected&quot;?</title>
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      <pubDate>Tue, 15 Sep 2026 00:00:00 GMT</pubDate>
      <description>1 in 4 UK dental practices went silent when a patient said an implant was more than expected. First four calls of a live mystery-call audit, scored.</description>
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      <title>What a missed call actually costs a dental practice</title>
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      <pubDate>Sun, 13 Sep 2026 00:00:00 GMT</pubDate>
      <description>£13,000 a month in the UK. $16,500 in the US. €15,000 in the EU. The same call-handling failure, scored the same way, in three markets.</description>
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