Notes on dental call-handling, missed-revenue research, and the scoring framework behind it.
Across 25 UK dental practices, one stage failed worse than any other: taking control of the call. 1.3 out of 5, and 72% of calls scored 1 or 0.
1 in 4 UK dental practices went silent when a patient pushed back on implant price. First four calls of a live mystery-call audit, scored.
£13,000 a month in the UK. $16,500 in the US. €15,000 in the EU — the same 7-stage framework, three markets.